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Care Quality Commission rates Sheffield hospital as Outstanding

Published:
8 August 2017
Service:
Claremont Hospital
Categories:
  • Media,
  • Hospitals

England's Chief Inspector of Hospitals has rated Claremont Hospital, Sheffield as Outstanding following an inspection by the Care Quality Commission (CQC) in February and March this year.

Claremont Hospital is operated by Aspen Healthcare Limited and provides surgery and outpatients services. CQC inspected both services at this inspection.

CQC rated services at the hospital as Outstanding for being caring and well-led, and Good for being safe, effective and responsive. Claremont Hospital was rated as Outstanding overall.

Professor Ted Baker, CQC’s Chief Inspector of Hospitals said:

“The quality of care we witnessed at Claremont Hospital was of a very high standard. They are one of only three independent acute hospitals in the North of England to achieve an Outstanding rating.

“We were impressed with the emphasis staff put on patient care being at the heart of everything they did. We saw lots of outstanding care being delivered, and managers who were passionate about both patient care and staff welfare.

“There was a real focus on quality, and the hospital always had one eye on further improvements. It took part in observational studies above and beyond what is required by regulation, to learn about where it may improve its services.

“Staff often went ‘the extra mile’ to ensure the needs of patients were met, and our inspectors saw warm, open and positive interactions between them. It is for these reasons and more that we have rated Claremont Hospital as Outstanding.”

During the inspection, CQC saw a strong leadership team who ensured that systems and processes were robust and enabled staff to do their jobs as well as keeping patients safe.

Other findings from the inspection included: 

  • Patients were listened to and actively involved in their care and treatment.
  • People’s social and emotional needs were highly valued by staff.
  • Services were planned to meet the needs of patients. The flow of patients through the hospital was well organised.
  • Staff actively invited feedback from patients and their relatives and were very open to learning and improvement.

Ends

For further information please contact CQC Regional Communications Officer Kerri James by email kerri.james@cqc.org.uk or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
08 August 2017

Notes to editors


This report follows a comprehensive inspection on the quality of services provided at Claremont Hospital. Inspection teams include a range of clinical and other experts including experts by experience.


Whenever CQC inspects it will always ask the following five questions of every service: Is it safe? Is it effective? Is it caring? Is it responsive to people’s needs? Is it well-led?
 

Registered providers of health and social care services are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.