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The Care Quality Commission rates Ranworth, Eastbourne as Outstanding

5 July 2016
Ranworth House
  • Media

Ranworth House provides care and support for up to nine people with a learning disability and/or other complex needs in Eastbourne, East Sussex. Care Quality Commission inspectors inspected the service in May 2016.

The service has been rated Outstanding for being effective, caring and responsive to peoples' needs and was rated Good for being safe and well-led.

A full report of the inspection has been published.

Deborah Ivanova, Deputy Chief Inspector for Adult Social Care in the South, said:

“This is an exemplary service working with people with learning disabilities. There are many examples of Outstanding practice that are clearly helping in delivering excellent person-centred service.

“We received many positive comments about the service and it’s encouraging to report that the people providing the support had the right skills and knowledge to meet individual needs. People were treated as individuals and the Registered Manager promoted strong person-centred skills that ensured people were listened to.

“The management are to be applauded for doing this. It is for this and many other reasons why the service has received the highest rating we can give and I congratulate them.”

People experienced excellent care and support. They were supported to live safe, fulfilled and meaningful lives in the way they wanted to. Staff knew how to safeguard people from abuse and what they should do if they thought someone was at risk.

Risks to individuals were extremely well managed and people were able to stay safe without having their freedoms restricted.

Managers and staff promoted peoples independence and encouraged positive risk taking. If an incident or accident did occur, they were well reported and investigated. Staff understood the importance of learning from incidents, so they could make sure they did not re-occur.

Person centred care was fundamental to the service and staff made sure people were at the centre of their practice. Care plans focused on the whole person, and assessments and plans were regularly updated. People's individual preferences, needs and choices were always taken into account by the caring and compassionate staff.


For further information please contact CQC Regional Engagement Manager, John Scott on 07789875809. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit 'Making the 'Mum test' real'.

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. See further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.