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The Care Quality Commission rates Castle Supported Living Limited, Clitheroe, as Outstanding

29 April 2016
Castle Supported Living Limited
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Castle Supported Living Limited is registered to provide personal care to people living in their own home and specialises in providing flexible support to people with learning disabilities living in the Ribble Valley.

CQC inspectors inspected the service on 17 and 18 February.

The service has been rated Outstanding for being effective, responsive, well led and caring and was rated Good for being safe. Castle Supported Living Limited was rated Outstanding overall. A full report of the inspection has been published.

During the inspection, inspectors found the service provided outstanding care and support to people and was very responsive to their needs, wishes and preferences. All people, relatives and staff spoken with were extremely positive about Castle Supported Living. Everyone had contributed to and was fully committed to the values of the service. The overarching value was "People are at the centre of everything we do."

It was very clear that people were supported by staff who placed importance on maintaining a healthy diet. We saw staff closely monitored people's dietary needs as appropriate and sought prompt professional advice in line with people's needs. At the time of the inspection, some people and members of staff were working on a healthy eating and drinking policy as part of an involvement group. This had resulted in one person using the service being elected as the regional representative for staying healthy for Self Advocacy in Lancashire.

There was an effective and thorough quality assurance system in place. Inspectors found regular quality audits and checks were completed to ensure improvements were continually identified and the necessary action was taken to implement any changes. People using the service, their relatives and all staff were actively encouraged to contribute to the evaluation of the service and make recommendations for improvement. The management team and staff worked together tirelessly to learn about and aim for best practice, with people very much at the heart of the service.

Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North, said:

“This is an exemplary service working with people with learning disabilities in their own homes – a much-needed service. There are many examples of outstanding practice that are clearly helping in delivering excellent person-centred service.

“We received many positive comments about the service and it’s encouraging to report that the people providing the support had the right skills and knowledge to meet individual needs. People were treated as individuals and the Registered Manager promoted strong person-centred skilled that ensured people were listened to.

“The service invested in staff training, with particular emphasis on tackling poor nutrition and dehydration. The management are to be applauded for doing this. It is for this and many other reasons why the service has received the highest rating we can give and I congratulate them.”


For further information please contact CQC Regional Communications Manager David Fryer on 07901 514220

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Since launching its new programme of inspections using specialist inspection teams, CQC has published ratings on more than 12,000 adults social care services.   Of those, less than 1% have been rated Outstanding.

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.