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Care Quality Commission rate Stiperstones as Outstanding

4 July 2016
  • Media

The Care Quality Commission (CQC) has rated the quality of care provided by Welmede Housing Association Limited at Stiperstones as Outstanding.

Stiperstones in Chobham, is a care home which provides accommodation and personal care for people, who have different forms of learning disabilities such as Pica syndrome (an eating disorder), angelman syndrome (a genetic disorder that primarily affects the nervous system) and Autism whilst living with other complex needs such as: epilepsy and mental health issues.

CQC carried out an unannounced inspection at the home in February this year and has rated the service as Outstanding overall. The home has been rated as Outstanding for providing services that are caring, responsive and well-led, and Good for providing services that are safe and effective.

Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led.

A full report of the inspection has been published.

Deborah Ivanova, Interim Deputy Chief Inspector for Adult Social Care in the South, said:

“Providing care for people with complex needs is a vocation in itself and at Stiperstones the provider shows how to do this in such a way that the only rating we could give was Outstanding. The staff should feel proud of the work they do and the care they are providing to people they support.

“It is heartening to see peoples support personalised to such a high level.

“Stiperstones is an excellent service and it shows just how seriously staff and in particular the registered manager take people’s well-being. It’s for these reasons and more that we have rated this service as Outstanding.”

Inspectors found staff treated people with compassion, kindness, dignity and respect. People's preferences, likes and dislikes had been taken into consideration and support was provided in accordance with people's wishes. Relatives and friends were able to visit. They were enabled and encouraged to maintain and develop friendships in and outside of the home and to develop links with the people from the community who provided services at the home. Privacy and dignity were respected and promoted for example when personal care was undertaken.

Staff were very well supported and received training that enabled them to ensure they could provide the best possible care and support. Staff lived the values of the provider and they were all clear that they worked as a team and for the benefit of the people living at the home.

The provider actively sought, encouraged and supported people's involvement in the improvement of the home. People told us the staff were friendly and management were always approachable. Staff and relatives were encouraged to contribute to the improvement of the home. Staff told us they would report any concerns to their manager.


For further information please contact CQC Regional Engagement Manager, John Scott on 07789875809.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit 'Making the 'Mum test' real'.

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. See further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.