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Care Quality Commission rate Langley Health Centre, Berkshire Outstanding

3 July 2015
Langley Health Centre
  • Media

The Care Quality Commission has found the quality of care provided by Langley Health Centre at Common Road, Langley, Berkshire to be Outstanding following an inspection in May.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The inspection team, which included two CQC Inspectors, a GP specialist advisor and an expert by experience rated the services provided by the Langley Health Centre as Outstanding for older patients, families, children and young people and people whose circumstances may make them vulnerable. A full report of the inspection has been published today.

Garry Higgins, Head of Inspection for General Practice -South, said:

“We found that Langley Health Centre was providing an outstanding service to the people it supported. We were struck by the how far the service supports its patients and staff by demonstrating a commitment to continuous improvement through learning and responding to patient feedback. While this should be standard practice across the sector, we do not see it often enough.”

Geoff Payne, Medical Director, NHS England, said:

“We are pleased to see that the Langley Health Centre has been rated as outstanding by the CQC. An open culture of learning and sharing information coupled with seeking and acting on patient feedback has made a positive impact on the practice and its 17,200 patients. The practice offers patient appointments 7 days per week and has shown a commitment to continuous quality improvement.

We commend the staff at the practice and look forward to seeing more of these excellent work practices across the area.”

The surgery in Common Road serves more than 17,000 patients.

The report highlights a number of areas of outstanding practice, including:

  • The practice was open seven days a week providing access to appointments on both Saturday and Sunday. The weekend clinics were shared with another local practice.
  • The practice had an open culture in sharing learning. This included liaisons with neighbouring practices to share information about significant events and rare presentations of clinical conditions.
  • Inspectors saw that GPs took a lead in specialist clinical areas such as diabetes, heart disease and asthma. There was also evidence that the lead GPs in each area had received appropriate additional training to carry out their roles.


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Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Langley Health Centre.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.  Further information on the requirement for providers to prominently display their CQC ratings.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?


For every NHS GP practice we will look at the quality of care for the following six population groups:

  • Older people
  • People with long-term conditions
  • Families, children and young people
  • Working age people (including those recently retired and students)
  • People whose circumstances may make them vulnerable
  • People experiencing poor mental health (including people with dementia)

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.