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Care Quality Commission has rated a Devon care at home service Outstanding

19 September 2016

The Care Quality Commission (CQC) has rated the care provided at Hestia Care at Home as Outstanding overall, following an inspection in July 2016.

Inspectors rated Hestia Care at Home in Totnes, Devon, Outstanding for being responsive to people’s needs and being well led while Good for being safe, effective and caring.

Hestia Care at Home is a small domiciliary care agency located in the South Hams town of Totnes, Devon. The domiciliary care agency provides personal care and domestic support to adults within their own homes in Totnes and the surrounding villages.

The full inspection report can be read online.

Nicky Nendick, Head of Inspection of Adult Social Care in the South, said:

“Hestia Care at Home were delivering an impressive level of care.

“The provider made sure people received personalised care that met their needs and interests. This was delivered by staff who had skills to provide high quality care. Both the provider and staff should feel proud of the work they do and of the outstanding support they provide.

“People should always be cared for by services that are safe, effective, caring, responsive to their needs and well-led. Our inspectors’ full findings are detailed in our published report which demonstrates how remarkable care can be achieved.”

The report highlights a number of areas of outstanding practice, including:

Health and social care professionals told inspectors the service was one they would recommend to people: it was described as "first rate." The service worked closely with professionals to alert them promptly to people's changing needs. A GP told informed inspectors this had helped avoid a number of hospital admissions

Staff were found to be well trained and motivated to provide a high quality service to people. They informed inspectors they were very well supported by the registered manager and could easily access the training they needed. Staff were found to be encouraged to become 'champions' of a specific topic, such as diabetes, and then take on the role of lead carer for people with that particular health issue.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.