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The Care Quality Commission (CQC) has told West Park Nursing Home, in Hull East Yorkshire that it must take action or face further action

12 March 2015
  • Media

During an unannounced inspection in January 2015, inspectors found that the home, operated by Mr Atique Rehman, was failing to provide care which was safe, effective, caring, responsive or well led.

A full report of this inspection has been published on the CQC website.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, West Park Nursing Home has been rated as Inadequate.

Following the inspection, CQC has issued the provider with a warning notice setting a deadline for improvements in relation to standards of quality assurance.

The report identifies a number of areas in which improvements were needed, including:

  • Safeguarding policies and procedures had not always been followed when incidents occurred between people who used the service or when allegations of abuse had been made.
  • Risk assessments were in place however they were not always evaluated for their effectiveness or updated when incidents occurred.
  • Inspectors noted that there were times when people’s health care needs could have been managed more effectively and some people could have received professional advice and treatment in a more timely way.
  • There were few activities for the residents to be stimulated by; inspectors recommended that the service seeks guidance to improve this area of care.
  • Inspectors found some care plans for people living at the home lacked detail about their personal preferences and were not being regularly updated to take account of people’s changing needs.
  • There was no structured system to monitor the quality of the service provided to people. Some audits did take place, but the extent to which actions were taken was not apparent.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“People are entitled to services which provide safe, effective, compassionate and high quality care.

“At our recent inspection of West Park Nursing Home we identified a number of concerns and we have told the provider that they must take action to resolve these issues as a priority.”

“We are liaising closely with the Local Authority and NHS Commissioners to safeguard the wellbeing of everyone who lives at the home and we continue to monitor this provider very carefully to check that the required improvements are made.

“We will return to the home to check that the necessary improvements have been made. If not - we will take further action to make sure that people living there receive care which is safe, effective, caring and responsive to their needs”.

When we propose to take enforcement action, our decision is open to challenge by the provider through a variety of internal and external appeal processes. We will publish a further report on any action we take.


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. Alternatively, the CQC press office can be contacted on 0207 448 9401 or out of hours on 07789 876508.

Last updated:
30 May 2017

Notes to editors


CQC has published a full report on West Park Nursing Home.


In October 2014, CQC began the roll out of its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, see 'Making the 'Mum Test' real: CQC sets out its new model for inspecting adult social care'


Warning Notice issued in respect of:

  • Regulation 10 HSCA 2008 (Regulated Activities) Regulations 2010 Assessing and monitoring the quality of service providers

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.