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Care Quality Commission’s programme of inspections helps Wirral GP surgery improve patient care

9 March 2017
Gladstone Medical Centre - M Salahuddin
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by Gladstone Medical Centre – M Salahuddin, in Birkenhead to be Good after an inspection in November 2016.

During Gladstone Medical Centre’s first inspection in February 2016, CQC rated the surgery as Inadequate and placed it into special measures.

As is standard with all practices placed into special measures, we inspect again to check whether sufficient improvements have been made within a specified time period.

Alison Holbourn, CQC’s Deputy Chief Inspector of General Practice said: “We did not believe that the practice was likely to resolve its challenges without being placed into special measures.

“In November 2016 we inspected again and were pleased to see a number of significant improvements made by the surgery to raise the standard of care they provide.

“Although the practice had made significant improvements, it will take time for them to demonstrate that the level of improvement they’ve shown can be sustained. We encourage them to keep looking at ways of improving the practice further and more importantly how they can sustain those changes until the next time we inspect and beyond.”

Inspectors found that the practice had made progress in addressing concerns that had been identified in February 2016.

Key findings at this inspection included:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. The practice partners were now working together to support and maintain the changes made at the practice.
  • There were systems in place to ensure lessons were learnt from complaints and actions were clearly recorded and monitored.
  • An improved medicines management system had been implemented since the last inspection and this had resulted in patients receiving effective safe care and treatment.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.