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Care Quality Commission’s programme of inspections helps Doncaster GP surgery improve patient care

4 May 2017
West End Clinic
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by West End Clinic GP surgery in Doncaster, to be Good following an inspection in March.

During a previous inspection in July 2016, the practice was rated as Inadequate and put into special measures.

Since this time, the practice has implemented changes that the CQC asked to be made. These changes have drastically improved patient care and see the practice’s rating change from Inadequate to Good. 

A copy of the CQC’s report on West End Clinic is available on our website.

Alison Holbourn, CQC’s Deputy Chief Inspector of General Practice, said:

“At an inspection in July 2016 we did not believe that West End Clinic was likely to resolve its challenges without being placed into special measures."

“The practice was previously rated as inadequate, and the care being provided was not well-led or safe."

“Since this inspection, we have seen significant improvements in the level of care being provided."

“We now see a practice that has an open and transparent approach to safety, and is delivering care in line with current evidence based guidance."

“The improvements that the provider has made are impressive, and we will return in due course to check that these improvements are being sustained.”  

Inspectors found that the practice had made significant progress in addressing concerns that had been identified in July 2015.

Key findings at this inspection included:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of individual complaints and concerns although there was no analysis of trends completed.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.