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Care Quality Commission’s inspection programme helps Sunderland GP surgery improve patient care

17 November 2017
Hylton Medical Group
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by Hylton Medical Group, Sunderland to be Good after an inspection in September 2017.

During a previous inspection in April 2015 the service was deemed to be inadequate and placed in special measures. A further inspection in February 2016 found improvements had been made and Hylton Medical Group was rated as requires improvement.

CQC inspected the service again in February 2017 when the practice was rated as inadequate and placed into special measures. At the latest inspection in September, the practice was rated as Good for safety, caring, responsiveness, effectiveness and well-led. Overall, Hylton Medical Group has been rated as Good.

Some of the features from the latest inspection include:

The practice had taken action to address the areas of improvement raised during our previous inspection in February 2017. They had implemented new arrangements and made improvements in all areas relating to clinical audit, staff training and ensuring clinicians were up to date with current evidenced based guidelines and standards.

The practice had developed systems to keep all clinical staff up to date. Staff had access to guidelines from NICE and used this information to deliver care and treatment that met patients’ needs.

Extended hours were offered on a Monday and Wednesday morning for patients who could not attend during normal opening hours. The practice was part of an alliance across Sunderland where appointments were available to patients from 10am until 12pm at weekends and on bank holidays; and on weekday evenings between 6pm and 8pm.

Alison Holbourn, CQC’s Deputy Chief Inspector of General Practice said:

“The practice has made significant progress since the last inspection and had addressed all areas of concern. We found improvements in the overall governance arrangements, clinical governance, leadership and clinical effectiveness. There has clearly been a concerted effort to improve all aspects of the practice – it deserves it’s new rating of Good."

“The practice had good facilities and was well equipped to treat patients and meet their needs. It is pleasing to note that they now have a clear leadership structure in place and staff feel supported by management."

“I applaud the practice for having taken action to address the areas of improvement raised during our previous inspection in February 2017. There was a renewed focus on clinical governance and leadership. Staff we spoke with told us the team had worked well together and was stronger as a result of this work."

“Hylton Medical Practice has made very good progress, consequently it has been taken out of special measures and I feel sure it will continue to make good progress.”


For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
17 November 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.