The Care Quality Commission (CQC) has found the quality of care provided by the Beehive Surgery, Bolton to be Good after an inspection in February
The practice was last inspected in June 2017and rated Inadequate and placed into special measures. Significant improvements have been made, with the service being rated as Good in all areas – safety, caring, effectiveness, responsiveness and Well-led. Overall, the Beehive Surgery has been rated as Good.
A copy of the latest report can be found on our website.
Some of the features from the latest inspection include:
The practice had carried out a full review of their processes following the June 2017 and had engaged with their clinical commissioning group (CCG). Significant improvements had been made throughout the practice. There had been some personnel changes and all remaining and newly recruited staff had been involved in discussions around the improvements required.
The surgery had systems in place to manage all aspects of safety. A fire risk assessment had been carried out, regular checks were performed and recorded and new fire extinguishers had been installed.
Beverley Cole, Head of General Practice – North said:
“The practice has made significant progress since the last inspection and has clearly addressed many areas of concern. There was a strong focus on improving healthy lifestyles. Doctors at the practice promoted health walks for patients. The practice worked in partnership with the local Clinical Commissioning Group and the walks were promoted in the surgery and were very popular.
“The service had suffered with appointment waiting times and to address this they had a break in appointments each hour in case surgeries were running late, and patients had commented that they had noticed an improvement.
“The practice had a good safety record. There were now comprehensive risk assessments in relation to safety issues in place. The fire safety policy had been updated in October 2017, following our last inspection, and a full fire risk assessment had been carried out at that time by an external company. We saw evidence that all the required fire safety checks took place.
“I applaud the practice for having taken action to address the areas of improvement raised during our previous inspection in November 2017. The practice learned and made improvements when things went wrong. There was an improved system for recording and acting on significant events and incidents. Staff had received additional training, while leaders and managers supported them when they did so. They actively encouraged reporting and promoted learning from significant events and incidents.
“The Beehive Surgery has made very good progress, consequently it has been taken out of special measures and I feel sure it will continue to make good progress.”
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For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.
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I applaud the practice for having taken action to address the areas of improvement raised during our previous inspection in November 2017
Beverley Cole, Head of General Practice for the North