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Care home in Wiltshire rated Outstanding by the Care Quality Commission

22 February 2017
OSJCT Brookside
  • Media,
  • Care homes without nursing

The Care Quality Commission (CQC) has found the quality of care provided by OSJCT (The Orders of St John Care Trust) Brookside in Melksham, Wiltshire, to be Outstanding following an inspection in November 2016.

Inspectors rated OSJCT Brookside as Outstanding for being caring and well-led and Good for being safe, effective and responsive to people’s needs.

Debbie Ivanova, Deputy Chief Inspector for Adult Social Care (South), said:

“OSJCT Brookside was exceptionally well-led and people benefited from responsive care that put people at the heart of the service."

“We were delighted to see the culture of the home was compassionate and kind and people’s choices  about their care and environment were respected."

“It was encouraging to see how the registered manager led by example and was visible and actively involved in the day to day running of the service. Staff morale was high, they  were supported by management and understood their roles and responsibilities."

“The team should be extremely proud of the work they do. I congratulate the staff at OSJCT Brookside for achieving our highest rating.”

Staff cared for people in a kind, caring and compassionate way. They comforted people with empathy and respect. Staff also supported and knew the importance of the friendships people had made within the service.

People were encouraged to voice their opinions, felt listened to and involved in their care. Knowledgeable and skilled staff supported people to maintain their independence and people’s emotional well-being was fundamental to the care provided.

Both the care and the décor were designed to suit people’s needs and wishes – including people’s rooms containing their own furniture - which improved their emotional well-being. There was a shop called ‘Goodies’ which people enjoyed buying from and working in, including serving behind counter. The use of life story books assisted people to map out their lives and important events, which played a positive role for those with dementia.

Staff were trained in end of life care and comments received by families showed how appreciative they were of the support they received during these difficult times.

The clear vision and values of the provider were demonstrated throughout the service and a strong leadership structure made sure there was a commitment to training staff to provide high-quality care.

The full inspection report can be found on our website


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.



About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.