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Care Home in Warwickshire is rated as Outstanding by the Care Quality Commission

28 August 2015
  • Media

The Care Quality Commission has found the quality of care provided by Galanos House in Warwickshire, West Midlands to be Outstanding following an inspection carried out in March.

Galanos House is registered to provide accommodation and nursing care for up to 90 people. There are three units providing residential, nursing and care for those with a diagnosis of dementia.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well led care.

A full report of the inspection has been published today:

Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Galanos House highlights innovative and creative practice used by staff and a clear commitment by managers to continually improve. All of the people receiving care inspectors spoke with were highly complementary about the care and treatment provided and there was a very positive atmosphere within the home.

The registered manager and deputy manager shared a common vision to provide a care environment where people were enabled to carry on living their lives, pursing their interests and maintaining their relationships.

Sue Howard, Deputy Chief Inspector of Adult Social Care in CQC’s Central region, said:

“We found that people living at this home and their relatives were overwhelmingly positive about the quality of their care.

“Inspectors found many examples of the home’s management implementing innovative approaches to ensure care was delivered to a high standard.

“Galanos House was a community and each person was seen as having an important and vital role to play within that community. Every person was valued and respected irrespective of their mental or physical health.”

“People at Galanos House had fulfilling lives because they were engaged in activities that were meaningful to them. People with skills or hobbies were encouraged to share their interests with others.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the home’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Jade Quittenton, Regional Engagement Officer on 0191 2333349. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report at:


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the upcoming requirement for providers to prominently display their CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.