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Care Home provider ordered to pay £33,661 after failing to provide safe care and treatment

23 July 2021
Teignbridge House Care Home Limited
Teignbridge House Care Home Limited
  • Media

A care provider has been ordered to pay £33,661.60 at Plymouth Magistrates’ Court, after it failed to protect residents from avoidable harm.

Teignbridge House Care Home Limited, which runs Teignbridge House in Teignbridge, Devon, was fined £21,000 in court on Thursday 22 July. It was also ordered to pay a £170 victim surcharge and £12,491.60 costs.

Amanda Stride, CQC’s head of inspection for adult social care, said:

“This is a distressing case and I welcome the guilty pleas from Teignbridge House Care Home Limited.

“People have every right to expect safe care at Teignbridge House, but the provider failed in its specific legal duty to protect residents from being exposed to a significant risk of harm.

“The majority of care providers do an excellent job. However, when a provider puts people in its care at risk of harm, we take action to hold it to account and protect people.

“I hope this prosecution reminds care providers that they must always ensure people’s safety and manage risks to their wellbeing.”

On 27 April 2018, Mr Bondi, who was a vulnerable person, was able to climb out of an unrestricted window in his first-floor bedroom at Teignbridge House. Mr Bondi subsequently fell from the roof, landing on the concrete below and sustaining a number of life changing injuries.

Following this incident, the provider undertook an audit of windows in the home. A further 17 windows were identified as lacking window restrictors, exposing other service users at Teignbridge House, a number of whom suffered from dementia, to a significant risk of avoidable harm.

Teignbridge House Care Home Limited pleaded guilty to failing to provide safe care and treatment to Mr Bondi, resulting in him being exposed to a significant risk of avoidable harm.

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Last updated:
23 July 2021

Notes to editors


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.