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Care home in Cheshire is rated as Inadequate and placed into special measures by the Care Quality Commission

29 July 2015
Alsager Court Care Home with Nursing
  • Media,
  • Care homes with nursing

The Care Quality Commission (CQC) has told the provider of Alsager Court Care Home with Nursing, on Sandbach Road North in Alsager that they must make urgent improvements in order to ensure the safety and wellbeing of people living there.

During an unannounced inspection of the home in May this year, inspectors found that the registered providers, Mrs Sally Roberts and Mr Jeremy Walsh, were failing to provide care which was safe, effective, caring, well led or responsive to people’s needs.

Under CQC’s programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, CQC has rated Alsager Court Care Home with Nursing as Inadequate and placed the home into special measures.

A full report from the inspection has been published on the CQC website.

  • The report highlights a number of areas of concern, including that there were not enough qualified, skilled and experienced staff to meet people's needs, particularly during the night time, and the home relied heavily on agency staff to ensure sufficient staff cover.
  • Inspectors found that people living in the home were not kept safe due to poor medicines management, and there was a risk that people were not receiving their medicine as prescribed.
  • People living at the home were being deprived of their liberty without appropriate authorisation and there were no systems in place to ensure that people’s rights were protected under the Mental Capacity Act 2005.
  • People were not always supported to eat and drink sufficient amounts, and inspectors found that care records were not always kept safe and secure.
  • The home had not been suitably modified to support those with dementia; there was a lack of dementia friendly signage or adaptations to the environment allowing people to navigate around the home.
  • The provider did not have an effective system in place to regularly assess and monitor the quality of service that people received, and whilst a new manager had been recruited, there was no evidence that the registered provider had implemented systems to achieve continuous improvements on a sustained basis.
  • The provider had failed to properly notify CQC of all incidents and events, as required by law.

Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North, said:

“It is essential that Mrs Sally Roberts and Mr Jeremy Walsh take action to address the concerns we identified at this inspection. As the registered providers they have a responsibility to ensure that people are safe and protected from the risk of harm.  All people living at the home have a right to receive care which is of a high quality, compassionate and safe.

“It is of significant concern that the service did not seek to assess the needs of the people living there under the Mental Capacity Act and operated the service with minimum levels of staff.

"Since the inspection we have been working closely with Cheshire East Council to ensure that residents are not at risk. We have placed this service in special measures and are taking further action in relation to this provider. We will report on this action when it is completed.

“We will re-inspect the home within six months to check whether sufficient improvements have been made. If we find that the service being provided remains inadequate, we will consider taking further steps to cancel its registration with CQC."


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519.

For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here (please note: the duty press officer is unable to advise members of the public on health or social care matters).

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report detailing the findings of their inspection.


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them.


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. See here for further information on the requirement for providers to prominently display their CQC ratings.


Special Measures

All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to Inadequate care and we will use it alongside our enforcement policy.


When a service is in special measures it is the provider’s responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies.


Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.