You are here

Cambridgeshire GP surgery is rated as Outstanding by the Care Quality Commission

13 August 2015
Firs House Partnership
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by Firs House Surgery to be Outstanding following an inspection carried out in June 2015.

Inspectors found that the practice was providing an integrated, caring, effective, responsive and well-led service that meets the needs of the population it serves.

A full report of the inspection has been published today.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Firs House Surgery highlights a number of areas of outstanding practice, including:

  • The practice offered a wide range of specialised clinics and had reached out to the local community to promote better health. This included churches, community groups and schools.
  • The practice had identified 500 patients where there were clinical indications to offer medication to reduce cholesterol. They carried out a clinical trial offering these patients extended appointments to explain the benefits and risks from that medication. The results of this trial are awaiting publication.
  • The practice has an engaged and active patient participation group (PPG) with over 800 members participating remotely, as well as regular face to face engagement. Inspectors saw examples of the PPG being able to influence practice behaviour to benefit patients and organise health promotion events.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear Firs House Surgery is providing an effective, responsive and well led service which is a real asset to the people living in this part of Cambridgeshire.

“The practice has a clear vision which had quality and safety as its top priority. A business plan was in place, was monitored and regularly reviewed and discussed with all staff.

“Feedback from patients is outstanding, evidenced by their 800 strong patient participant group. The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback.

“I was also particularly impressed with the outstanding way in which the service provided services for the elderly, people with long term conditions, families, working age people, people who had conditions that may make them vulnerable and people experiencing poor mental health.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”


For media enquiries, call Regional Engagement Officer Helen Gildersleeve on 0191 233 3379. For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here (please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Firs House Surgery.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?


For every NHS GP practice we will look at the quality of care for the following six population groups:

  • Older people
  • People with long-term conditions
  • Families, children and young people
  • Working age people (including those recently retired and students)
  • People whose circumstances may make them vulnerable
  • People experiencing poor mental health (including people with dementia)

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.