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Cambridgeshire disability care service is rated Outstanding by the Care Quality Commission

Published:
26 October 2017
Service:
Aurora Orchard Manor Transition Service
Categories:
  • Media,
  • Care homes with nursing

The Care Quality Commission has found the quality of care provided by Aurora Orchard Manor Transition Service, to be Outstanding following inspections in June and July.

Aurora Orchard Manor Transition Service provides accommodation and personal care for up to 31 young adults with profound physical and learning disabilities and complex needs. The service is provided from a home, which consists of three linked buildings and includes a number of large therapy

rooms as well as a hydrotherapy pool and trampoline.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. Full inspection reports have been published on our website.

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Both services were rated Outstanding for being caring and responsive and Good for being well-led, effective and safe.

Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region, said:

“Our inspection team were really impressed by the level of care and support offered to people living at Aurora Orchard Manor."

“The young people who lived at the home showed us and told us that they were very comfortable, truly happy and felt completely safe at Aurora Orchard Manor and in the company of the staff. Several of their relatives were very keen to be involved in the inspection to tell us how exceedingly satisfied they were with the service provided to their young family members."

“Staff were fully aware of the importance of getting to know each young person as well as possible in order to support them to lead full, interesting and fun-filled lives.

“The culture of the home was exceptionally open, inclusive and caring. The culture focused strongly on the holistic needs and preferences of each young person and how those needs and preferences could be recognised and met."

“Fully personalised support plans gave staff detailed guidance on the ways in which each young person preferred to be supported so that consistent care was provided. An exceptionally wide and creative range of activities, outings and events were arranged to suit the young people. Young people were encouraged and supported to develop skills and interests."

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements."

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”

Ends

For further information, please contact Regional Engagement Officer, Helen Gildersleeve, on 0191 233 3379.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
26 October 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.