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Cambridge domiciliary care service is rated Outstanding by the Care Quality Commission

5 September 2016
  • Media

The Care Quality Commission has found the quality of care provided by Future Care Solutions in Fulbourn, Cambridge, to be Outstanding overall following an inspection carried out in May.

Future Care Solutions is a domiciliary care service which provides personal care to adults living in their own homes. At the time of the inspection, 41 people were using the service.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.

A full report of the inspection has been published on CQC’s website:

Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Future Care Solutions was rated Outstanding overall, Outstanding for being responsive and well-led and Good for being safe, caring and effective.

Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:

“Our inspection team were impressed by the professional and dedicated service provided by Future Care Solutions.

“Support and care plans detailed how many care workers should attend each care call and they all gave clear, personalised and detailed guidance for staff about how people wished to be supported during the visit.

“People told us that they were involved in all decisions around the development and review of their or their family members’ care plan.

“People who used the service and their relatives were very positive about the initiatives that the service had provided to promote social inclusion. We heard how this had a tremendous impact on people's lives and made them feel energised and valued.

“For example, the registered manager had set up a lunch club in order to reduce isolation for people who received care in their own homes and to build further links with the community.

“Other events were arranged to enable people who received care at home to socialise externally. For example, they had been involved in the local museums 'portals to the world' event. This was a short course supporting people living with dementia to explore the museums galleries, and take part in hands-on sessions which involved a practical art activity or handling art related objects.

“Relatives told inspectors that as a result of the high standard of care provided by the staff and management team, they had been able to have some respite time away.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Helen Gildersleeve on 0191 233 3379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the upcoming requirement for providers to prominently display their CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.