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Camberwell care home rated Inadequate by CQC

14 November 2016
Burgess Park
  • Media

The Care Quality Commission has rated a care home in Camberwell, south east London, as Inadequate during its latest unannounced focused inspection.

Burgess Park in Picton Street, was rated as Inadequate overall. It was rated Inadequate for being safe and well-led. It was rated Requires Improvement for being responsive and Good for being effective. This inspection took place on 13 September 2016.

Burgess Park is a nursing home that provides accommodation and personal care for up to 60 people, some of whom are frail and live with dementia. At the time of the inspection there were 41 people living there.

CQC last inspected this service in December 2015, and rated it as Requires Improvement. At this inspection, inspectors found that the provider had made some improvements. However, they also found new breaches in relation to staffing levels and therefore safety at the service remained inadequate. The service remains in 'special measures'.

People were not cared for by sufficient numbers of staff to meet people's needs. Staff were not able to respond to call bells promptly. For example, one person rang their call bell and waited for 30 minutes before staff attended to them.

On a positive note people said they enjoyed the food and drink they had. Residents also had their preferences and nutritional needs met because staff understood these requirements.

Debbie Ivanova, Deputy Chief Inspector of Adult Social Care, said: “It is a matter of concern that the provider, Four Seasons 2000 Limited, has failed to make the improvements we required at our inspection last year and has continued to let down the people in its care.

“This service has now remained in Special Measures for more than 12 months. For adult social care services the maximum time for being in special measures will usually be no more than 12 months. CQC is considering the appropriate regulatory response to resolve the problems.”

Any regulatory decision that CQC takes is open to challenge by a registered provider through a variety of internal and external appeal processes.


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Last updated:
29 May 2017

Notes to editors

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.