You are here

Broom Lane, Manchester rated Outstanding by Care Quality Commission

26 September 2017
Broom Lane
  • Media,
  • Care in your home and supported living

The Care Quality Commission (CQC) has found the quality of care provided by Broom Lane, Manchester to be Outstanding following an inspection in July 2017.

Broom Lane, Manchester, provides person-centred support to people aged 18 and over living with autism and or a learning disability. The service was rated good for being safe, and outstanding for being effective, caring and responsive well-led.

Some of the features of the inspection included:

The model of support offered at Broom Lane provided a unique combination of transition services with varied supported living accommodation. Five apartments were designed for people with significant social communication issues and who cannot share space easily with others.

Inspectors found there was a truly open and welcoming atmosphere on entering the premises. The registered manager, staff and people who used the service at the home were enthusiastic about the inspection visit and were eager to share experiences.

A full report of the inspection has been published on our website.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care, said:

“This is an outstanding service that helps people transition into mainstream social housing. On entering the home, we found it to be open and welcoming, exemplified by its ethos: 'Manage Risk, Maximise Life' – with people being supported to have as much freedom of choice in their lives as possible."

“This service was very well-led in that it benefited from a long-serving and well established management team. The registered manager was well supported by area team leaders and benefited from the input of an experienced regional manager."

At provider level, the director of health & social care maintained oversight and knew the service well.

“There was a discernible results-driven approach to this service. A flagship initiative for the service was the continued development of Yew Tree Activity Hub. This community based resource offered a comprehensive programme of activities that were suited to people who enjoyed more physical work or for those who flourished by being creative and expressive. The service was exceptional at developing new and innovative ways to enable people who used their network of services to access inclusive and purposeful paid and unpaid employment opportunities."

“People received support which was in line with their needs and preferences, in that they had a wide range of individual assessments tailored to meet the needs of people living with autism and/or a learning disability. This included comprehensive assessments and support plans centred on promoting independence."

“The provider was exceptional at developing new and innovative ways to enable people who used their network of services to access inclusive and purposeful paid and unpaid employment opportunities. It is for these reasons and many more that we have rated Broom Lane as Outstanding.”


For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
25 September 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.