A Bromley care service has been rated Outstanding overall by the Care Quality Commission.
111 Masons Hill, a supported living service run by Care Management Group Limited, was rated Outstanding for being well-led and responsive and Good for being safe, effective and caring following a CQC inspection in September 2017. The service provides support and personal care for up to six people, some of whom have learning disabilities and or mental health needs.
The care was consistently personalised with people using the service involved in developing effective health and care plans they could understand. The staff team worked well with health care professionals to ensure people's changing health needs were addressed and to deliver excellent care. CQC observed there was a strong culture of supporting and promoting people's strengths and diverse needs, with people empowered to have as much control over their lives as possible and achieve their maximum potential. The service was exceptionally responsive to people’s needs ensuring a range of suitable activities were available to encourage social inclusion and develop life skills.
Feedback from health and social care professionals and relatives commented on the very personalised care provided and the service had been nominated by the local authority for awards in successive years, with the manager being recognised by the local authority and staff for being a positive role model and leader. The Chief Executive also took an active leadership role in encouraging and monitoring the service to ensure distinctive personalised care was delivered, promoting choice and social inclusion.
Debbie Ivanova, CQC’s Deputy Chief Inspector of Adult Social Care, said:
“It’s always encouraging to see continual improvement in a service and 111 Masons Hill has improved its overall rating from Good to Outstanding which is a testament to the staff that work there. The service is clearly well led with involvement at all levels to ensure a high level of personalised care is provided to the people that the use the service."
“The people using the service and their relatives said the staff team were very caring and kind, and, we observed warm and positive relationships with people being treated with respect and dignity and involved in decisions about their care.”
You can read the report in full on our website.
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The service is clearly well led with involvement at all levels to ensure a high level of personalised care is provided to the people that the use the service
Deborah Ivanova, Deputy Chief Inspector of Adult Social Care