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Bromley care service is rated Outstanding by CQC

27 November 2017
Masons Hill
  • Media,
  • Care in your home and supported living

A Bromley care service has been rated Outstanding overall by the Care Quality Commission.

111 Masons Hill, a supported living service run by Care Management Group Limited, was rated Outstanding for being well-led and responsive and Good for being safe, effective and caring following a CQC inspection in September 2017. The service provides support and personal care for up to six people, some of whom have learning disabilities and or mental health needs.

The care was consistently personalised with people using the service involved in developing effective health and care plans they could understand. The staff team worked well with health care professionals to ensure people's changing health needs were addressed and to deliver excellent care. CQC observed there was a strong culture of supporting and promoting people's strengths and diverse needs, with people empowered to have as much control over their lives as possible and achieve their maximum potential. The service was exceptionally responsive to people’s needs ensuring a range of suitable activities were available to encourage social inclusion and develop life skills.

Feedback from health and social care professionals and relatives commented on the very personalised care provided and the service had been nominated by the local authority for awards in successive years, with the manager being recognised by the local authority and staff for being a positive role model and leader. The Chief Executive also took an active leadership role in encouraging and monitoring the service to ensure distinctive personalised care was delivered, promoting choice and social inclusion.

Debbie Ivanova, CQC’s Deputy Chief Inspector of Adult Social Care, said:

“It’s always encouraging to see continual improvement in a service and 111 Masons Hill has improved its overall rating from Good to Outstanding which is a testament to the staff that work there. The service is clearly well led with involvement at all levels to ensure a high level of personalised care is provided to the people that the use the service."

“The people using the service and their relatives said the staff team were very caring and kind, and, we observed warm and positive relationships with people being treated with respect and dignity and involved in decisions about their care.”

You can read the report in full on our website.


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Last updated:
27 November 2017

Notes to editors

There are four ratings that CQC can give to health and social care services: outstanding, good, requires improvement and inadequate.

  • Outstanding - the service is performing exceptionally well.
  • Good - the service is performing well and meeting expectations.
  • Requires improvement - the service isn't performing as well as it should and CQC have told the service how it must improve.
  • Inadequate - the service is performing badly and CQC have taken action against the person or organisation that runs it.

Providers are required by law to display their ratings on their premises and on their website so the public can see them quickly and easily. This should be done within 21 days of the publication of their inspection report.

CQC published a comprehensive ‘state of care’ report about adult social care services from 2014 to 2017 which can be viewed on our website.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.