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Broken Cross Surgery is rated as Outstanding by the Care Quality Commission

21 May 2015
Broken Cross Surgery
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Broken Cross Surgery in Macclesfield, Cheshire to be Outstanding following an inspection carried out in December 2014.

Inspectors rated the practice as Outstanding for providing responsive and well led services, and Good for providing services that are safe, caring and effective. The practice has received an overall rating of Outstanding.

A full report of the inspection has been published today.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.;

The report on Broken Cross Surgery highlights a number of areas of outstanding practice, including:

  • The practice made exceptional arrangements to tailor care and support to the needs of vulnerable patients including those who were homeless, or facing challenges in relation to substance misuse or poor mental health.
  • Patients experiencing poor mental health received intervention and high quality treatment from clinicians with particular expertise in this field.
  • The practice had a clear vision underpinned by a strong leadership who were committed to the practice’s values of providing high quality care at all times.
  • Comments from patients about the practice, its staff and the care and treatment which they received were extremely positive.
  • Patient safety was a priority in all that the practice did. Staff understood and fulfilled their responsibilities to raise concerns, and information about safety was highly valued and used to promote learning and continual improvements.
  • Feedback from trainee GPs and students, on placement at the practice was proactively sought and used to influence improvements.

Sue McMillan, Deputy Chief Inspector of General Practice in the North said:

“It is clear that Broken Cross Surgery is providing a responsive and well led service which is a real asset to the people living in this part of the North West.

“Feedback from patients was very positive and the service showed constant development to help people receive high quality care regardless of their personal circumstances.

“We found that the practice had an excellent learning culture. Communication across the team was excellent with managers seeking the views of its entire staff in order to help drive improvement.

“All this hard work pays off in making a real difference for their patients – which is why we have found this practice to be Outstanding.”


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. Alternatively, the CQC press office can be contacted on 0207 448 9401 or out of hours on07789 876508.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Broken Cross Surgery.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.  Further information on the requirement for providers to prominently display their CQC ratings.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?


For every NHS GP practice we will look at the quality of care for the following six population groups:

  • Older people
  • People with long-term conditions
  • Families, children and young people
  • Working age people (including those recently retired and students)
  • People whose circumstances may make them vulnerable
  • People experiencing poor mental health (including people with dementia)

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.