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Bristol care home rated Outstanding by the Care Quality Commission

26 January 2017
Mayo House
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Mayo House in Yate, Bristol, to be Outstanding following an inspection in August 2016.

Inspectors rated Mayo House Outstanding for being responsive to people’s needs and well-led and Good for being safe, effective and caring.

The full inspection report can be found on this website.

Rebecca Bauers, Head of Inspection for Adult Social Care (South Central), said:

“Mayo House was exceptionally well-led and people benefited from responsive and person centred care.

“We were delighted to see how the service offered and fully supported a wide range of individualised activities based on people’s hobbies and interests which helped people to live full and meaningful lives.

“It was encouraging to see how staff clearly understood the values and culture of the service and demonstrated this in their care for people. The management were passionate in delivering high-quality person centred care, and this filtered through to every aspect of the home.

“The team should be extremely proud of the work they do. I congratulate the staff at Mayo House for achieving our highest rating.”

The knowledgeable and caring staff were able to provide excellent support to people with complex needs and those that needed intensive support. Staff used innovative ways to make sure people who were unable to communicate verbally felt empowered, listened to and involved in their care.

Staff had a system in place to work together and plan how best to support each individual and their needs and interests. Staff morale was high, people enjoyed their work and understood their roles and responsibilities.

People and their relatives said how transitions for people moving to the service were well organised and that they enjoyed being in their new home. Staff demonstrated creative and sensitive ways to help people tailor their rooms to their needs.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.