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Birmingham GP surgery is rated as Outstanding by the Care Quality Commission

23 December 2015
Northbrook Group Practice
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by Northbrook Group Practice, Solihull, to be Outstanding following an inspection in April 2015.

The practice in Northbrook Road provides primary medical care services to approximately 10,700 patients.

Inspectors found that the practice was providing a safe, caring, effective, responsive and well-led service that meets the needs of the population it serves.

A full report of the inspection has now been published and is available on this website.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Northbrook Group Practice highlights a number of areas of outstanding practice, including:

  • An education event that the practice held regarding diabetes. This was attended by around 200 people and included a consultant guest speaker, representation from other specialists linked to diabetes, such as a dietician and those working in ophthalmology and podiatry and representatives from Diabetes UK. The practice reviewed and reorganised its diabetic clinics to further improve services following the event.
  • The practice had a health trainer to support weight management, alcohol reduction and smoking cessation and could demonstrate this had a positive impact for patients.
  • Letters were sent in large format to patients with recorded sight problems.
  • Opportunistic screening was undertaken for dementia during flu clinics and during routine screening of patients with a long term condition.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear that Northbrook Group Practice is providing a safe, effective, caring, responsive and well led service which is a real asset to the people living in this part of Solihull.

“Patients said they were treated with compassion, dignity and respect and they were involved in decisions about their treatment and care. Our inspectors found the practice to be outstanding for providing effective and responsive services and good for providing safe, caring and well led services. Its services for people with long term conditions and those experiencing poor mental health were also seen to be outstanding.

“The hard work of staff at this practice pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”


For media enquiries, call Regional Engagement Manager, Louise Grifferty on 07717 422917. For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Northbrook Group Practice.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.