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Birmingham GP practice is rated as Inadequate by the Care Quality Commission.

25 June 2015
Dr Patrick Gonsalves
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Kingstanding Road Surgery to be Inadequate following an inspection carried out in February.

Kingstanding Road Surgery provides a primary medical service to approximately 1,500 patients living in and around the Kingstanding area of Birmingham.

A full report of the inspection has been published today.

Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led. The practice was rated Requires Improvement regarding whether services were caring and Inadequate regarding whether services were safe, responsive, effective and well-led. This resulted in an overall rating of Inadequate.

The report on Kingstanding Road Surgery highlights a number of areas where improvements are needed, these include:

  • A robust system must be in place to ensure that documentation has been obtained before people start working at the practice to ensure they are suitable to work with patients.
  • Suitable arrangements must be implemented to support staff with development and appraisals so they can deliver care and treatment safely and to an appropriate standard.
  • Effective systems must be in place to identify, assess and manage risks in order to protect people from inappropriate or unsafe care. For example; implementing robust risk assessments in respect of fire safety, ensuring there is sufficient GP cover to meet patient demand, the introduction of an effective infection control system and undertaking audits to ensure good and improving patient outcomes.

CQC has been working closely with NHS England and the NHS Birmingham Cross City Clinical Commissioning Group to support the practice whilst it addresses the issues identified by the inspection.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is important that the people who are registered with Kingstanding Road Surgery can rely on getting the high quality care which everyone is entitled to receive from their GP.

“We know that the practice has acknowledged the areas where action must be taken and the service has been making efforts to improve. We will return to check its progress. If in the coming months we don’t see sufficient improvement we may have to consider a package of further measures to ensure that this practice delivers the care and treatment to a standard that we all expect."


For media enquiries, call Regional Engagement Officer, Helen Gildersleeve on 0191 233 3379. Alternatively, the CQC press office is available on 020 7448 9401 during office hours or out of hours on 07789 876508. For general enquiries, call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Kingstanding Road Surgery (Dr Patrick Gonsalves).

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.