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Birmingham GP practice is rated as Inadequate by the Care Quality Commission

31 July 2015
Dr Imran Haq

The Care Quality Commission (CQC) has found the quality of care provided by Dr Imran Haq known as Firs Surgery, Castle Bromwich, Birmingham to be Inadequate following an inspection carried out in February and March.

Dr Haq’s surgery provides care and treatment for approximately 2700 patients and employs one male and one female GP who provide 11 sessions per week in total.

A full report of the inspection has been published today.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led. The practice was rated inadequate for safety, effectiveness and well-led, requires improvement for responsiveness and good for caring. Overall the service was rated inadequate. 

The report on Dr Haq’s practice highlights a number of areas where improvements are needed, these include:

  • Governance systems must be in place that take into account feedback from patients and staff.
  • Appropriate arrangements to ensure staff are properly supported must be implemented. For example, with supervision, appraisals and that their training needs are identified and addressed.
  • There must be a robust recruitment system in place to ensure potential staff are suitable to work with patients.
  • Clinical risks to patients must be identified, assessed and managed by ensuring there is a consistent approach towards recording, investigating and acting on significant events.

CQC has been working closely with NHS England and Birmingham Clinical Commissioning Group to support the practice whilst it addresses the issues identified by the inspection.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is important that the people who are registered with this practice can rely on getting the high quality care which everyone is entitled to receive from their GP.

“We know that the practice has acknowledged the areas where action must be taken and the service has been making efforts to improve. We will return to check its progress. If in the coming months we don’t see sufficient improvement we may have to consider a package of further measures to ensure that this practice delivers the care and treatment to a standard that we all expect."


For media enquiries, call Regional Engagement Officer, Helen Gildersleeve on 0191 233 3379. Alternatively, the CQC press office is available on 020 7448 9401 during office hours or out of hours on 07789 876508. For general enquiries, call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report about Dr Imran Haq (Firs Surgery).

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.