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Berkshire care home rated Outstanding by the Care Quality Commission

19 August 2016
Eton House Residential Home
  • Media

The Care Quality Commission (CQC) has rated the care provided by Eton Residential Home as Outstanding overall, following an inspection in March and April 2016.

Inspectors rated Eton Residential Home Outstanding for being effective, caring and well-led, and Good for being safe and responsive to people’s needs.

A full report of the inspection has been published.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“Eton Residential Home delivered an exceptional level of care. There was excellent feedback from residents and family members which showed staff made a positive and meaningful difference to people’s lives.

“There was a real commitment to providing high quality care for people living with dementia. This was delivered by staff who had the right skills and knowledge and who were continually striving to improve the service they offered. Both the provider and staff should feel proud of the work they do and of the outstanding support they give to people in their care.

“People should always be cared for by services that are safe, effective, caring, responsive to their needs and well-led. Our inspectors’ full findings are detailed in our published report which demonstrates how excellent care can be achieved.”

The report highlights a number of areas of outstanding practice, including:

  • The provider made a commitment to Care England’s ‘Dementia Pledge’ to provide great dementia care and had made a dignity pledge. Staff received learning that enhanced best practice of dementia care, and the service had a ‘dementia friendly’ physical environment.
  • Worked in partnership with the local universities and colleges to offer training placement for students. The students provided therapeutic person-centred activities which promoted positive experiences for people, and showed innovative learning skills for dementia care.
  • Positive caring relationships were developed between staff and people. This demonstrated an excellent understanding of people’s individual care needs. The highly skilled staff also treated people with compassion, kindness, dignity and respect.
  • The service used a specialist dementia tool kit to understand and implement dementia care, and care records showed that staff looked at emotional needs as well as physical, mental and social well-being.
  • People’s care and support was proactively planned in partnership with them and their loved ones. A personal programme was in place to ensure that a person’s needs, preferences and interests were met.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61

Last updated:
29 May 2017

Notes to editors

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.