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Basildon hospice is rated Outstanding by the Care Quality Commission

24 April 2017
St Luke's Hospice
  • Media,
  • Hospices

The Care Quality Commission has found the quality of care provided by St Luke’s Hospice in Fobbing Farm, Nethermayne, Basildon, to be Outstanding overall following an inspection in December.

St Luke’s Hospice is registered to provide specialist palliative care, advice and clinical support for adults with life limiting illness and their families. The service provides care for people through an inpatient unit, day service and outpatient care. The hospice is also contracted with a registered nursing care provider to run a ‘hospice at home’ service.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.

A full report of the inspection has been published on our website.

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. St Luke's Hospice was rated Outstanding overall, Outstanding for being caring, well-led, responsive and effective and Good for being safe.

Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:

“Our inspection team were really impressed by the level of care and support given to those using St Luke’s Hospice."

“People and families received care from staff and volunteers who developed positive, caring and compassionate relationships with them. The service promoted a culture that was caring and person centred. Staff worked together as a multidisciplinary team to provide the care people wanted and needed."

“We found that the service was extremely caring and focused on providing a tailored service. People and relatives said staff were well trained and delivered an excellent service which was effective and met their needs."

“One person said, “They are all very knowledgeable and give sound advice and support.” Another person said, “If you are not well, the nurses pick it up quickly and try and sort it out for you, I can’t speak highly enough of the staff.”

“People were consulted about and fully involved in their care and treatment. The service provided effective end of life care and people were enabled to experience a comfortable, dignified and pain-free death."

“For example, one person had approached their final stage of life and their family felt strongly that they should die at home which had been the person’s expressed wish. Staff responded immediately by completing an urgent fast track assessment and ensuring adequate medication, care and equipment was in place in the home which resulted in a dignified death. All the community agencies were contacted and coordinated by staff from the hospice and the person was discharged home within a day. They died peacefully at home as per their wish surrounded by their family"

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”    

Andrea Sutcliffe, CQC's Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements."  

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Louise Grifferty on 07717 422917.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.