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The Barn Surgery, Christchurch is rated Inadequate by the Care Quality Commission

11 August 2016
The Barn Surgery
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has published its report on The Barn Surgery, Christchurch.

The quality of care has been found to be Inadequate for being safe and well-led, while it was rated Requires Improvement for being effective and Good for being caring and responsive to people’s needs. The practice has been given an overall rating of Inadequate.

The Barn Surgery was inspected on May 2016. A full report on this inspection, which details inspectors’ findings and highlights the areas where improvements must be made has been published.

Ruth Rankine, CQC Deputy Chief Inspector of General Practice in the South said:

“It is important that the people who are registered with The Barn Surgery can rely on getting the high quality care which everyone is entitled to receive from their GP.

"During our inspection we saw that staff were caring and treated patients with compassion, dignity and respect. However, we also found that care and treatment was not always delivered in line with best practice.

“Despite some areas of good practice we have found significant areas of concern, which is why we are placing the practice into special measures - so opening the way for the practice to receive support from NHS England among others.

“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. I am hopeful that the practice will do what is required for the sake of its patients, but if we find that the service remains inadequate, we will consider taking further action.”

Key findings from inspectors included:

  • The practice had no clear leadership structure, in particular, insufficient GP leadership capacity and limited formal governance arrangements.
  • Data showed patient outcomes were low in some areas compared to the locality and nationally. No clinical audits had been carried out, so there was no effective system to manage performance and improve patient outcomes.
  • Patients were at risk of harm because systems and processes were not being followed to keep them safe as a direct result of staff shortages. The practice did not have assurance that infection control practice followed current guidance. Not all staff had received training in infection control, chaperone duties for those staff undertaking this role, basic life support and the Mental Capacity Act (2005).


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61

Last updated:
29 May 2017

Notes to editors

All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to inadequate care and we will use it alongside our enforcement policy.

When a service is in special measures it is the provider’s responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies.

Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service.

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.