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Anley Hall Nursing Home, North Yorkshire, is rated as Inadequate by CQC

21 January 2015
  • Media

The Care Quality Commission (CQC) has told Anley Hall Nursing Home in Settle, North Yorkshire that it must make improvements or face enforcement action.

During an unannounced inspection in November 2014, inspectors found that the home on Skipton Road, was failing to provide care which was safe, effective, caring, responsive or well led.

Inspectors also found that failings identified on a previous inspection in June 2014 had not been addressed by the provider, Mr Malcolm Haigh.

A full report of this inspection has been published on the CQC website this week.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall Anley Hall Nursing Home has been rated as Inadequate.

Although some people living at the home and their relatives spoke positively about the care being received, inspectors identified a number of areas in which improvements were still required, including:

  • Care and treatment was not planned and delivered in a way that ensured people's safety and welfare. Care plans were incomplete and did not always reflect people’s personal preferences.
  • Records and assessments lacked key details which would enable staff to deliver safe appropriate care.
  • The provider did not have an effective system in place to regularly assess and monitor the quality of service that people received.
  • Inspectors found that there was a large reliance on agency staff to cover staff absence and staff vacancies which meant that people were not always receiving consistent care from the same staff.
  • People’s nutritional needs were not always being met and inspectors were concerned that where people had lost weight, little or no action had been taken to address this.
  • There had been a significant number of safeguarding referrals to the local authority.

As a result of these findings CQC is currently considering the need for further regulatory action and will report in due course on any action they do decide to take.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North said:

“We found that the care provided at Anley Hall Nursing Home fell a long way short of what we expect services to provide. We have told them they must take action to resolve the issues we identified.

“While we did see some caring interactions between staff and people living in the home, and that in some ways people were well supported, the safety issues we identified needed urgent attention.

“We have made it clear that we will return to the home to check that the necessary improvements have been made. If not - we will take further action to make sure that people living there receive care which is safe, effective, caring and responsive to their needs.”

“We are considering the need for further action against the service– although we cannot discuss the nature of that action any further at this stage for legal reasons”

When we propose to take enforcement action, our decision is open to challenge by the provider through a variety of internal and external appeal processes. We will publish a further report on any action we take.


For media enquiries, call the CQC press office on 020 7448 9401 during office hours or out of hours on 07789 876508.

For general enquiries, call 03000 61 61 61.

Last updated:
30 May 2017

Notes to editors


CQC has published a full report at


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.