Care Quality Commission and NHS Resolution sign new Memorandum of Understanding

Page last updated: 24 May 2022

CQC and NHS Resolution have signed a new Memorandum of Understanding (MoU) agreement. It sets out how we will work together to share information.

The agreement will support services to provide high quality safe patient care.

NHS Resolution is an arm’s length body of the Department of Health and Social Care (DHSC). It provides expertise to the NHS on:

  • resolving concerns and disputes
  • sharing learning for improvement
  • preserving resources for patient care.

The MoU provides a framework for the working relationship between the two organisations. It confirms that we will act in the public interest by sharing information about the quality of NHS services. This includes any concerns or evidence of safety risk.

The sharing of information supports our joint aims to:

  • improve safety cultures in the NHS and highlight good practice
  • more effective use of data to improve patient care
  • deliver effective services within the new structures and systems envisaged by the Health and Care Act
  • consider the impact of innovation and new technology on healthcare
  • promote equality, diversity and inclusion.

Working together and sharing information will help us achieve these shared strategic ambitions.

The agreement will be regularly reviewed to make sure it is relevant, up to date and effective.


See the Memorandum of Understanding in full

Read more about CQC and NHS Resolution strategies