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CQC warns Miss S Jayne Lindley that she is failing to protect the safety and welfare of people

2 May 2012
Victoria Court
Miss S Jayne Lindley
  • Media,
  • Care homes without nursing

2 May 2012

Regulator demands immediate improvement at Victoria Court care home in Bridlington.

The Care Quality Commission has issued a formal warning to Miss S Jayne Lindley, registered provider of Victoria Court, that she must make urgent improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to Victoria Court, 39-41 Victoria Court, Bridlington, Yorkshire on 15 March 2012 to check that improvements required by a previous inspection had been made. 

On the latest inspection CQC found that Miss Lindley, the registered provider, was failing to meet government regulations on the notification of incidents, and  safeguarding people from the risk of abuse.

Inspectors found evidence of an incident that had taken place which had not been notified to CQC, as required by law.

Inspectors were concerned by the home’s arrangements to manage the finances of some people living at the home.    Financial records kept for these residents lacked detail and contained no evidence that independent audits had been carried out to ensure the accuracy of records or assess the correct handling of residents’ money. As a result people living at Victoria Court were not being fully protected from the risk of financial abuse.

 Adam Brown, Regional Lead for CQC in Yorkshire and Humberside said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Miss Lindley needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to Victoria Court in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Miss S Jayne Lindley requiring action to meet:  

  • Regulation 11 Health and Social Care Act (Regulated Activities) Regulations 2010, Safeguarding people who use services from abuse
  • Regulation 18* Health and Social Care Act (Regulated Activities) Regulations 2010, Notification of other incidents

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.