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Archived: 136 Warminster Road - SHSC Respite Service Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 23 January 2014
Date of Publication: 11 February 2014
Inspection Report published 11 February 2014 PDF

Overview

Inspection carried out on 23 January 2014

During a routine inspection

We found there were effective processes in place to ensure people�s consent to treatment and capacity to make decisions had been adequately managed.

We found people�s care and welfare needs had been met. We talked with two family members of people who used the service by telephone during our inspection visit. Family members we did speak with told us they were happy with the quality of care their relatives received at the service. Some comments captured included, �Good staff up there,� �Can�t fault it � its lovely,� �Staff are smashing with them,� �Happy with care [son] gets,� and �Staff are wonderful.�

We found people�s needs had been met by sufficient numbers of appropriate staff.

We found there were effective systems to regularly assess and monitor the quality of service that patients received.

We found there was a complaints process in place.