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Inspection report

Date of Inspection: 11 January 2011
Date of Publication: 9 February 2011
Inspection Report published 9 February 2011 PDF

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People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

We found systems and processes in place to help ensure people who use services are protected from abuse, or the risk of abuse, and their human rights upheld. No gaps in assurance or areas of concern were identified during the assessment of this outcome for this location.

User experience

It was not possible to gain the direct views of people who use the service for this outcome on this review.

Other evidence

The provider declared compliance with this outcome at this location at registration with CQC in April 2010. The current provider level QRP is not currently risk rated as it contains insufficient information. None of the external stakeholders referred to within outcome one who responded raised any areas of concern specifically relating to this location or outcome.

As part of the assessment of this location the provider submitted a detailed provider compliance assessment for this outcome which explained how the provider was meeting the prompts. In outline, in relation to some of the key areas of this outcome, the provider explained that its staff had accessed city wide multi agency safeguarding training along with its own training, which included indicators of abuse and how to support people who use services who may be experiencing abuse. Various policies, procedures and other processes were in place, for example, the providers safeguarding adult policy and instances of alleged abuse being recorded via incident reporting procedures and Sheffield City Council safeguarding adult office. The provider was able to indicate areas of collaborative working along with confirming regular attendance at the area safeguarding adult and children board.

People who use services are able to gain information and report alleged abuse themselves and have been made aware by the ‘Keeping Safe in Sheffield’ poster (including access telephone number) which was reported as being available in all areas. Care plans indicated action to take to reduce the likelihood of abuse where this had been identified via risk assessment of an individual being at risk of the victim (or perpetrator) of abuse. Given the nature of services and in relation to restraint people who use services have been involved in a review of the ‘positive management of violence and aggression training’ and the ‘management of violence and aggression policy’.