You are here

Archived: Filton Blood Centre

All reports

Inspection report

Date of Inspection: 28, 29 January 2014
Date of Publication: 5 March 2014
Inspection Report published 05 March 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 January 2014 and 29 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for by staff who were supported to deliver the service safely and to an appropriate standard.

Reasons for our judgement

Donors we spoke with in both the donor centre and the mobile blood donor session made positive comments about the donor carers who looked after them. They said “The staff are all very competent”, “I am very impressed with the staff and their kindness” and “I have got to know the staff really well during the years I have been donating here. They are all very committed to us as volunteers”.

All donor carers we spoke with, in the donor centre and the mobile blood donation session, confirmed that their training was up to date and “training opportunities were good”. They told us that they had access to all the documentation and standard operating procedure guidance to do their job.

New NHS Blood and Transplant blood collection staff had a comprehensive six week induction training programme to complete. This included workbooks, training sessions, competency checks and support from a mentor (an experienced donor carer allocated to support them in their learning). Two newly appointed qualified nurses were supported by the area lead nurse and the trainer with their induction learning at the blood donation session. One nurse told us “I have had very good support to learn the job”.

When donor carers or qualified nurses had a break from their role, they were required to review any updated standard operating procedures before undertaking any tasks. This ensured that they were working within agreed procedures.

An electronic training matrix was maintained by NHS Blood and Transplant. All staff (donor carers and qualified nurses) had an annual performance and development review, reviewed at key times during the year. Mandatory training for all staff included fire awareness, health & safety, infection prevention and control, equality and diversity, safeguarding of adults and children, conflict resolution, information governance and moving and handling. The centre manager and the donor session managers maintained an overview of the matrix and could identify when individual staff members were due for refresher training. This ensured that training always remained in date. The matrix highlighted staff who were due refresher training, 30 days prior to expiry.

Training was provided by a mixture of online learning sessions and practical training sessions. Qualified nurses also completed basic life support training and the administration of lidocaine (anaesthetic medicine). Skills based training included venepuncture training and this was revalidated every two years.

Donor carers and qualified nurses we spoke with said they were well supported to perform their roles and got on well as a team. Team briefs were held at the start of every day in the donor centre and at the start of a donor session. Team meetings were held on a regular basis.