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Inspection report

Date of Inspection: 28, 29 January 2014
Date of Publication: 5 March 2014
Inspection Report published 05 March 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 January 2014 and 29 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

People were fully informed about the way the service was provided and delivered. People were provided with sufficient information to make an informed choice about participating in donation services.

Reasons for our judgement

We spoke with five donors at the donor centre and seven donors who attended the mobile blood donation session. Those attending the donor centre were regular platelet donors. They told us “I made the decision to change from being a blood donor so that I could help more patients and donate more often”, “I know the drill but every visit the staff check that I am happy to donate. The staff are very professional and courteous” and “I have had to cancel some appointments but the staff are very good at re-arranging my appointments”.

The donors who attended the mobile blood donation session either had timed appointments to donate or had ‘walked-in’ to donate. All donors were welcomed and given the Welcome Booklet to read. Those who had never donated before were registered and an explanation was given as to what would happen. New donors were given another booklet to read which explained the blood donation pathway.

We found that donors were informed and understood the procedures that were taking place. There was a range of leaflets available for them to provide additional information about the procedures. We saw leaflets in respect of the tests that would be carried out on donated blood, sickle cell & blood donation, over-volume donation, platelet donation and the frequency of male donation.

There were also leaflets in respect of feeling faint, bruising, the haemoglobin and iron, finger prick test (explaining why decisions may be made that donation cannot go ahead) and an ‘after you have given blood’ card. This card gave donors advice about drinking plenty of fluids, not undertaking any strenuous exercise and instructions to leave the donor site plaster in place for a minimum of six hours. We saw these after-care cards being given to donors at the mobile blood donor session.

Donor carers and qualified nurses told us that it was always important to explain clearly what was going to happen, even for regular donors. They said “There is a lot of written information for donors but we answer questions when we can”, “If I have any queries during a donors health screen, I can ask the nurse to speak to the donor” and “Donors are volunteers, therefore it is very important that they are respected and seen on time”.