The Care Quality Commission
  • Hospital
  • NHS hospital

Princess of Wales Hospital

Lynn Road, Ely, Cambridgeshire, CB6 1DN (01480) 308222

Provided and run by:
Cambridgeshire Community Services NHS Trust

Important: This service was previously managed by a different provider - see old profile

All Inspections

29 May 2013

During an inspection looking at part of the service

We completed this follow up inspection to check that the trust had acted on improvements that we said needed to be made after our inspection of 2 August 2012. The current inspection was delayed because the trust closed the ward on 31January 2013 so that it could be refurbished. The ward re-opened on 17 May 2013. Before it was re-opened the trust wrote to us and said that it had completed all of the necessary improvements.

During our inspection of 29 May 2013, patients said that they received all of the medical, nursing and personal care they needed. A patient said, 'I really can't speak too highly about the staff because they're so helpful and kind'. Another patient said, 'I feel that I'm in safe hands here and that they'll get me home as soon as possible. I've seen the occupational therapist and she's helping me with exercises to get better'.

We saw that patients were treated with dignity and respect. Records showed that there was a clear emphasis on rehabilitation with patients being supported to develop their independence.

Documents and records showed that patients' needs for medical, nursing and personal care had been assessed and that care had been delivered in a reliable and consistent way.

We saw that the ward was equipped with a modern call bell system and that patients promptly received help from staff when they called for assistance.

2 August 2012

During a routine inspection

People we spoke with said that they staff treated them with respect. One person said, 'Staff here have been very good. They are very kind'. Another person told us, 'It's not too bad here, I get well looked after considering the amount of staff on duty'.

29 December 2010

During a routine inspection

Comments we received from people using the service clearly indicated that they felt well informed and that the staff had treated them in a respectful and professional manner at all times. They confirmed that they had received clear information regarding waiting times.

All people we spoke with were very positive about the treatment and care that they had received and were complimentary about the staff. People stated that staff were professional and well organised and explained procedures and treatment to be given.

People felt that they were well informed about follow up arrangements and referral to healthcare professionals where appropriate.

People were aware that they could access refreshments at the nearby facilities and could use the drinks dispenser in the unit.