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North Cambridgeshire Hospital

This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 5 February 2013
Date of Publication: 27 April 2013
Inspection Report published 27 April 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 February 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People experienced care and treatment that met their needs and protected their rights.

Reasons for our judgement

Care and treatment was planned and delivered in a way that ensured people’s safety and welfare. We spoke with people accommodated in a ward bay who told us that they received the care, attention and treatment that they required. One person receiving care and treatment told us, “The nurses are always writing in my care notes and change my care, treatment and support as directed by the doctor who visits me regularly.” Another person said, “The nursing staff notice if I am not so well and I am given more care and they arrange for the doctor to visit me again.”

From our observation we found that people were encouraged and supported to maintain their level of independence. Our observations showed us that people were given the support and attention they needed and had a positive experience of being included in conversations with medical staff members and decision making.

People’s needs were assessed to ensure that their care and support was planned and delivered in line with their individual plan of care. We looked at a sample of four sets of people’s care records and found that the plans of care held complete information and detailed care and risk assessments that included assessments made by specialist health professionals such as a physiotherapist. The records viewed explained the health history of the person, the care, treatment and support they needed, monitored their general health and held a daily record of their wellbeing and changing needs. We saw that for one person a record was held of their end of life decisions about their care and treatment. Nursing staff spoken with explained to us that this ensured that the person’s wishes would be respected.

Our observation showed us that people were offered the personal care and attention they needed and that nursing staff members used praise and encouragement appropriately when assisting a person. Nursing staff members spoken with showed us that they knew how to provide care and treatment to people receiving treatment on the ward.