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Queen Charlottes and Chelsea Hospital Outstanding

All reports

Inspection report

Date of Inspection: 13 December 2012
Date of Publication: 12 January 2013
Inspection Report published 12 January 2013 PDF | 80.31 KB

Overview

Inspection carried out on 13 December 2012

During a routine inspection

We visited the neonatal intensive care unit, special care baby unit, a post natal ward, the Early Pregnancy Assessment Unit and a general gynaecological ward at this inspection.

There were clear systems for assessing people�s needs and delivering care. Patients were very satisfied with their care and treatment and said care was �brilliant� and that staff were �wonderful�, �very approachable and helpful� and �amazing�. Several people said they felt the hospital was �very family orientated�. One family said that they could not imagine getting this quality of care anywhere else in the world.

All the wards we visited were appropriately equipped and staff were resourced and trained to deal with foreseeable emergencies . We observed procedures in place for the prevention and control of infection.

There were sufficient skilled and experienced staff to meet people�s needs. We followed up on our December 2011 inspection. At that inspection we had found the hospital compliant in relation to staffing numbers but with suggested improvements. The trust acted quickly with a comprehensive action plan and on this inspection we found that staff were very pleased with the changes made. Staffing levels were assessed daily in each ward to meet patients' changing needs.

The trust had sound processes for managing risks and reviewing the quality of care and making improvements. They responded appropriately to incidents and complaints and sought and acted on patients' feedback.