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Inspection report

Date of Inspection: 24 October 2013
Date of Publication: 14 November 2013
Inspection Report published 14 November 2013 PDF | 80.59 KB

Overview

Inspection carried out on 24 October 2013

During a routine inspection

We spoke with one person living at Gilliver Road as most people were unable to tell us about their experiences of the service. We therefore spoke with two family members, an advocate for a person and observed the care being provided to people. We also spoke with a range of staff including the manager.

We found family members and advocates were involved with providing their consent regarding the planning of care of people using the service.

Relatives and advocates we spoke with told us that the care that was discussed with them matched the care that was being provided to people using the service. They also told us they were regularly kept up to date about the changes made to people's care.

We saw that the care plans were person centred and reflected people’s individual needs. We noted staff were compassionate and caring when supporting people. We found that staff had involved appropriate health professionals to review people’s support needs and to help support that person.

We noted the home was clean and there was a cleaning schedule which staff followed. We saw checks were made to review the cleanliness of the home.

We saw the provider ensured that the appropriate checks were undertaken before a new member of staff was employed. The manager showed us the induction plan which new staff had to complete during their employment at Gilliver Road.

We found the service was well led and had systems in place to monitor the quality of service being provided.