Archived: Crisis House

Systems had been put in place which evidenced that people's care plans were reviewed to ensure they were up to date. We found that care plans provided detailed information and guidance for staff to be able to meet people's needs. Care plans included risk assessments based on the persons emotional and health needs. We could not see any evidence at the service that the risk from foreseeable emergencies had been assessed or that staff would know what to do in an emergency.

We found that the premises and grounds were well maintained and clean. We saw that cleaning schedules were being adhered to and that the standard of cleanliness in the home was good.

People told us that their needs were met and that staff responded to them effectively if they required support; staff told us that there were enough staff to meet people's needs, although some staff told us that they were required to act as back up for the out of hours help line, which sometimes took them away from their main duties.

We saw that the provider gave people discharge questionnaires on leaving the service and people had made positive comments. For example people said, 'I found it reassuring to have a copy of my care plan', 'I found the literature that I was given helpful' and there were a number of positive comments about staff.