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The Princess Royal Hospital Inadequate

All reports

Inspection report

Date of Inspection: 25 April 2013
Date of Publication: 18 June 2013
Inspection Report published 18 June 2013 PDF

Overview

Inspection carried out on 25 April 2013

During an inspection in response to concerns

This responsive inspection was triggered by information that had been shared with us from patients, relatives, staff and a range of stakeholders. Concerns were raised about patient experience, care and safety. This was particularly around discharge arrangements, staff attitudes and an increase in the number of adult safeguarding referrals around poor care and patient experiences. Concerns about the lack of regard for patient privacy and the management of pressure ulcers were also raised.

We carried out observations on wards 9, 12, accident & emergency (A&E) and the medical assessment unit (MAU). We spoke with patients and staff in all the wards and departments we visited. Where patients were not able to talk with us for various reasons, we spent time observing how care and support was delivered. Most of the time interactions between staff and patients were positive and staff took time to explain what they were doing and why. We saw some positive examples of staff promoting patient privacy and dignity. However, we also observed situations where patients' privacy and dignity was not respected.

Patients described differing experiences but the majority of people we spoke with told us they were happy with the care they had received. Some patients experienced long delays in A&E waiting for a bed to become available on a ward. Not all of the patients we spoke with felt they had been involved and consulted in relation to their care and treatment.