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Royal Preston Hospital Requires improvement

All reports

Inspection report

Date of Inspection: 29 March 2011
Date of Publication: 13 June 2011
Dignity and Nutrition Report published 13 June 2011 PDF | 88.64 KB


Inspection carried out on 29 March 2011

During a themed inspection looking at Dignity and Nutrition

The majority of people we spoke with were very complimentary about the care they were receiving and spoke highly of staff. Comments included;

‘’I feel lucky to be here, they are absolutely brilliant with me.’’

‘’I felt scared when I came but they soon put my mind at rest.’’

‘’We are treated very well, if the younger generation are treated as well as us then this is a very good place.’’

Most people felt that their care needs were met well and that they were cared for in a way that they wanted.

People told us that they felt their dignity and privacy was respected and everyone we spoke with told us that they had never been made to feel embarrassed during their stay.

Whilst people were generally very positive about their care, some did express concerns. Some people commented that, at times, they had to wait a long time to get assistance and generally felt that this was due to staffing levels sometimes being low.

We received generally positive feedback about the quality and variety of meals available. People told us that they thought there was a good choice of food made available. However, several people told us that they didn’t always get the meals they had ordered.

People said that they were confident that staff understood their nutritional needs. One patient told us that she had been very underweight on her admission but had managed to achieve a steady weight gain throughout her stay.