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Inspection report

Date of Inspection: 25 November 2013
Date of Publication: 11 January 2014
Inspection Report published 11 January 2014 PDF | 73.9 KB

Overview

Inspection carried out on 25 November 2013

During a routine inspection

When we visited the home there were three people who used the service present. We spoke with one of the people who used the service.

A person who used the service told us staff asked what they liked and listened to what they said. We found that where people had the capacity to do so they were asked for their consent. Where people did not have the capacity to consent the provider acted in accordance with legal requirements.

A person who used the service told us they were happy with the food and refreshment they received. We saw evidence of people being given choices as to what they wished to eat. A nutritious and balanced diet was made available.

A person who used the service told us they were happy with the standard of cleanliness of the home. We found there were systems in place to manage the prevention and control of infection.

A person who used the service told us there were enough staff on duty. We found there were sufficient staff on duty to meet people’s needs.

A person who used the service told us they had no concerns about the service offered. We found there was a complaints procedure in place and staff were aware of their responsibilities to report complaints made to them so they could be formally investigated.