The Care Quality Commission

Archived: Alexander House

Ash Tree Road, Knaresborough, North Yorkshire, HG5 0UB

Provided and run by:
Tees, Esk and Wear Valleys NHS Foundation Trust

All Inspections

12 December 2012

During an inspection in response to concerns

We spoke to the relatives of three people, who told us they were happy with the care provided at Alexander House. The relatives we spoke with reported that they were kept up to date about their relatives care and were involved in any decision making. We found that the Trust had identified areas for improvement around staff knowledge and skills in caring for people with dementia.

We found there was a Trust wide process in place to gather and take action on people's complaints, comments and compliments. However, Alexander House did not have in place a more informal process to record the views expressed by people who used the service, their relatives and representatives.