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Queen's Medical Centre Requires improvement

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Inspection report

Date of Inspection: 7 October 2013
Date of Publication: 8 November 2013
Inspection Report published 08 November 2013 PDF | 64.29 KB


Inspection carried out on 7 October 2013

During an inspection in response to concerns

We carried out this inspection in response to information received raising concerns about staffing levels on ward D57, an emergency assessment ward at the Queen’s Medical Centre.

We had previously inspected ward D57 on 19 July 2013 and found that there were not always enough qualified, skilled and experienced staff to meet people’s needs. We set a compliance action and the trust provided us with an action plan setting out the actions they would take in response to our report. Most actions had been timetabled to have been completed at the time of our most recent inspection but not all.

We spoke with four patients who were on the ward during our inspection and asked about staffing levels on the ward. We were told by one patient, “It’s been fine, I think there are plenty of staff.” Another patient said, “The staff have been very caring and come to help when I’ve needed it.” A further patient said, “They’ve been good on this ward, kept my water topped up and kept checking I am alright.”

We spoke with four relatives of patients who were present during our inspection. One person said, “We have been seen to pretty quickly on this ward, I am quite happy with the staffing levels.” Another person said, “There seem to be plenty of staff around, they’ve been to talk with my relative and let us know what’s happening.”

We spoke with eight members of staff who gave us mixed information about the staffing levels on the ward.

We found there were enough qualified, skilled and experienced staff to meet people’s needs on ward D57. We also found that the trust was taking action to address the concerns being raised by staff on this ward.