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Queen's Medical Centre Requires improvement

All reports

Inspection report

Date of Inspection: 19 July 2013
Date of Publication: 21 August 2013
Inspection Report published 21 August 2013 PDF | 72.82 KB

Overview

Inspection carried out on 19 July 2013

During an inspection in response to concerns

We visited two wards during the inspection. We looked at staffing levels on ward D57 and consent processes on ward F22. We spoke with 14 patients, one relative and nine staff. We looked at five patient records.

Patients told us that they were asked for their consent before they received any care or treatment. All patients told us they signed a consent form. Three of the four patients told us they had not received a copy of the consent form. A patient said, “Yes, they sit and talk to me, they make sure I understand what is happening. They tell you properly and ask me if I have any questions. Yes, I have had to sign a few consent forms. They go through it on this ward, tell me any complications and ask if I have any questions then I sign it. I don’t get a copy.”

Nine of the ten patients we asked told us they felt there was enough staff to meet their needs. A patient said, “They have time to care.” Another patient said, “There are enough staff and they have been respectful and caring. The staff are spread evenly.” The patient who did not feel their needs were met said, “I think there are enough staff but they need to be better organised.”

We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. However, we also found that there were not always enough qualified, skilled and experienced staff to meet people’s needs on ward D57.