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Calderdale Royal Hospital Good

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Inspection report

Date of Inspection: 12, 13 August 2013
Date of Publication: 1 October 2013
Inspection Report published 01 October 2013 PDF

Overview

Inspection carried out on 12, 13 August 2013

During a routine inspection

We visited ward seven the stroke unit, ward two short stay unit, the Ambulatory Assessment Area, the Medical Assessment Unit, Maternity Services including the Antenatal Day Unit ,Labour Ward, Post Natal Wards 9 and 1D,Triage, Labour Suite and main Operating Theatres.

We reviewed the care and treatment records of 25 people using the services; spoke with around 46 people using the service, 17 relatives and 49 members of staff. The review of the estate, quality of services and complaints also included evidence gathered from across the trust as well as from the Calderdale Royal Hospital (CRH).

We found that people were receiving the care they needed in the areas of the hospital we visited. The majority of people who used the service provided us with positive feedback on their care and treatment. We found that the trust had satisfactory systems and processes in place to manage complaints and quality assurance for example, assessing and managing risk in relation to staff/people dependency and records management.

These are some of the comments that people told us:

�The biggest percentage of staff are very caring and will do anything, this goes from the cleaners all the way up.�

�I have received good treatment on the ward from the doctor, he has reviewed my medication and I feel much better."

�The staff are fab, really helpful and will answer any questions. Even when they are really busy you aren�t made to feel you are a bother. They are all very professional.�

�The staff are great but they have been really busy. There have been occasions when I would have liked staff to spend more time with me, but they have been so busy this hasn�t been possible.�

�I can�t fault my care the staff have been great.�