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Inspection report

Date of Inspection: 28 August 2012
Date of Publication: 12 October 2012
Inspection Report published 12 October 2012 PDF


Inspection carried out on 28 August 2012

During a routine inspection

People understood the care and treatment choices available to them and said they were treated with respect and courtesy. One person said �the staff are so lovely and nothing is too much trouble�. They said they had the opportunity to have their views heard when they attended the weekly meetings when their care and treatment was reviewed. People explained how they gave consent before having a treatment or examination. One person told us they had signed a form to give consent for a procedure and consented to receiving an anaesthetic. Some patients were detained under the mental health act and did not have to give consent to treatment. Records did not demonstrate that the detention of one person complied with the code of practice. People said they happy with the care they received and that they experienced safe and appropriate care. People told us the staff were �very skilled� and �had the right attitude�. Records showed that people using this service had plans of care and support that they were involved with, and which met their physical and mental health needs. Medicines were managed safely. Plans were clearly recorded and detailed. People felt safe and staff demonstrated a good knowledge of abuse and how to escalate concerns. Staff received training and supervision. Risk and quality monitoring systems were in place and were implemented.