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Inspection report

Date of Inspection: 12, 13, 14 June 2013
Date of Publication: 2 August 2013
Inspection Report published 02 August 2013 PDF | 94.49 KB

Overview

Inspection carried out on 12, 13, 14 June 2013

During a routine inspection

Patients we spoke with were satisfied with the standard of care they had received. They described care as �Excellent� and said staff were kind and respected their privacy and dignity. One patient told us, �I felt valued as an individual.� Another patient said the staff were �kindness itself.�

We spoke with patients who were ready for discharge. Most of them told us they were aware of and had been involved in their discharge arrangements. They also confirmed they had received information to take away with them.

The patients we spoke with told us they did not have any concerns about how staff handled their medicines and the care they received. They all said that they were asked about what medicines they were taking when they were first admitted to hospital. However, some patients had little idea about changes to their medication that had been made during their stay and what, if any, additional side effects may occur. One patient was given a painkiller after a fall and experienced an adverse reaction that they had not been warned about. They described the experience as �frightening.�

The hospital arranged for patients to be consulted and to discuss matters which affected the running of the service.

Patients� care and treatment records were completed in a consistent way, so information could be located easily. Records were kept in a way that ensured confidential information about patients could be safeguarded, to prevent unauthorised people gaining access to them.